Conversion Rate Optimization (CRO) + Analytics
Conversion Rate Optimization
Once your site is receiving a stream of qualified traffic from search engines or paid advertising, the challenge becomes converting those users into customers of your business. This is exactly the goal of Conversion Rate Optimization.
Essentially, CRO is the process of gaining insights into user action, intent and pain points through a combination of data analysis and user behavioral studies. Whether a website has just been launched, redesigned or has existed for years in its current state, a deep look into user behavior can shed light on conversion-blocking elements of a site that have gone unnoticed.
CRO for Law Firms
Law firm websites present a specific set of lead acquisition challenges. Our years of experience building websites for law firms and analyzing user data from those sites have given us an understanding of what to look for when auditing a new site’s ability to convert traffic into clients.
We closely monitor both the quantity and quality of leads a legal client receives including phone calls and contact form completions from the site. We use this data to continually assess and reassess the effectiveness of a site’s content, design and UX, and seek opportunities to further optimize.
CRO for eCommerce
By building and monitoring a comprehensive dashboard detailing user shopping behavior and historical revenue data, we gain insights into shopping behavior that can inform nearly every aspect of your shop design, from category and information architecture to product page design and overall site branding.
Our primary objective when it comes to eCommerce conversion-rate optimization is to ensure that the traffic arriving at your site converts regardless of landing page, acquisition channel, device type or any potential category segmenting your site users.
Our CRO Process
Use data and behavioral analysis to learn about your customers and identify potential drop off points within your site’s conversion funnel.
Begin with an action plan for an A/B or multivariate test with a specific goal in mind. We set up the experiment using our testing platform incorporating design, UX or copy changes.
Outcome Reporting + Recommendation
Just because we tested it doesn’t mean you should implement. We thoroughly examine the experiment data to determine if the changes will improve user experience and drive more conversions. At the end of the process, you are given a comprehensive report and list of recommended implementations.
CRO is far more complex than simply building two versions of a page and comparing their conversion rates after testing them on two groups of users. This is a common mistake, and underestimates the importance of the research and analysis that should be conducted before a single A/B test or multivariate experiment is prepared.
In any area of research, and CRO is no exception, it is important to thoroughly understand a problem at hand before attempting to solve it. Our optimization process always begin with a study of a site’s analytics to determine which areas or types of content are underperforming, and what factors may be responsible. Sites that appear to be converting well as a whole may, and often do, have specific points in the conversion funnel that can still be improved.
Once we understand the problem at hand, we will form an action plan to test the issue. This typically involves an A/B test to determine if a redesigned page or broader site change better aligns with the intentions and needs of site users.
After the A/B or multivariate experiment, we determine if the design, content or UX change had a positive effect on overall user engagement and/or improved the conversion path of the site. If the results are conclusive, we push the change site wide and report on site wide conversion rates (as they pertain to the site change) going forward.
Industries We Work With:
- Auto Dealerships
- Dating Websites
- Medical Marijuana
- Merchant Services
- Real Estate
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